Refund policy
Return Policy
We offer a 30‑day return period. You have 30 days from the date you receive your item to request a return.
Eligibility
To qualify for a return:
- Items must be in the same condition as received — unworn or unused, with tags, and in the original packaging.
- A receipt or proof of purchase is required.
To start a return, email us at ryksmcreath@gmail.com. Approved returns must be shipped to: [INSERT RETURN ADDRESS].
Once accepted, we’ll provide a prepaid shipping label and instructions. Items returned without prior approval will not be accepted.
For any questions, contact us at ryksmcreath@gmail.com.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue.
Non‑Returnable Items
We cannot accept returns for:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care items (beauty products)
- Hazardous materials, flammable liquids, or gases
Additionally, sale items and gift cards are non‑returnable. If you’re unsure about your item, please reach out before purchasing.
Exchanges
The fastest way to get the product you want is to return your current item. Once approved, place a new order for the replacement.
European Union Cooling‑Off Period
For EU customers: You have the right to cancel or return your order within 14 days of receipt, for any reason. Items must be unworn, unused, with tags, in original packaging, and accompanied by proof of purchase.
Refunds
After we receive and inspect your return, we’ll notify you of approval status.
- If approved, your refund will be issued to your original payment method within 10 business days.
- Please note: banks or credit card companies may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, contact us at ryksmcreath@gmail.com.